Windows 7 finally recognized the phone afterĭisconnecting from the internet (seems to think the phone is android 2.3 when it is now 4.0.3) Kies air does not work on either system.įinally found two solutions that sort of work.ġ. None of the ideas found on the net worked to any degree. Galaxy SII on android 4.0.3 cannot connect to Kies. Spent a couple days working on this problem of Kies. The following link was helpful but not complete to help me solve the problem: Of course you must backup everything to a SD card or some other source because it wipes the phone. When I did that I was able to connect with Kies and upgrade the phone. I had to come up with a Windows 7 computer to accomplish the upgrade.ġ) Reset the phone to factory defaults (Hold both volume keys when powering on)Ĥ) Tools > Firmware Upgrade and Initialization The menu option that you need to force an upgrade is not available on the Mac version of Kies. Also, the Samsung folks don't know anything about Macs which is what I use. The software could not connect with the phone. A Samsung rep told me to try to force an upgrade through the Tools > Firmware Upgrade and Initialization menu. Kies stated that 2.3 was the latest available version.Īfter installing several apps that I normally use, I again attempted to upgrade the phone to ICS. However, I was not able to upgrade the phone. Finally resetting the phone to factory defaults solved the problem with the Kies connectivity issue.
(You may have to call several times until you get a knowledgeable person.) And they walked me through many things.
(Really?) Replacing the phone was not an option. Because I've been trying this for so long the warranty ran out and the Insurance rep told me that I'm out of luck because the problem has been going on for such a long time. I spoke with AT&T for a very long time and they could not resolve the issue. Kies crashes a lot with either Windows or Mac so I think we have many software quality issues. A Mac or Windows computer could see the phone as a USB device, but the Kies software could not.
I have a Samsung Galaxy S2, SGH-i777 (AT&T) phone and I was unable to get it to connect to Kies. I hope my posting will help someone as to how I was able to connect to Kies and subsequently upgrade my Galaxy to Ice Cream Sandwich. My issue was two fold: connecting to Kies and upgrading to ICS.
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